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"Work intensification and Ambidexterity - the Notions of Extreme and ‘Everyday’ Experiences in Emergency Contexts: Surfacing Dynamics in the Ambulance Service"
journal contribution
posted on 2019-05-31, 09:56 authored by Paresh Wankhade, Peter Stokes, Shlomo Tarba, Peter RodgersMany organizational contexts have experienced radical changes resulting in work
intensification. Whilst emergency services face evident ‘macro-extreme’ challenges
(emergencies, major traumas) employees also experience parallel, everyday ‘routine’ in microsettings. How such micro-episodes interact with macro-extreme dynamics remains underexplored providing an opportunity to extend literature on micro-foundational organizational
ambidexterity. This paper empirically examines these dynamics in the UK Ambulance Service
by developing a conceptual model to explore the exploitative and explorative shifts and
manifestations of work intensification. The findings demonstrate a recognition of macro-type
intense-extremes impacts but less appreciation of their interaction with micro-situational
mundane-extremes.
History
Citation
Public Management Review, 2019Author affiliation
/Organisation/COLLEGE OF SOCIAL SCIENCES, ARTS AND HUMANITIES/School of BusinessVersion
- AM (Accepted Manuscript)