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Visual management and communications boards, empirically testing design principles

conference contribution
posted on 10.07.2020, 10:26 by Peter Gardner, Nicola Bateman
This paper considers theuse of visual management in operational settings, particularly focusing on the design of communication boards. Implementation in industry has mostly been practice lead with limited research providing theory-based guidelines on how to use or design communication boards. This research paper contributes to theory byexploringhow operational teams use these boards. It empirically assessesteamproblem-solving by conductinga seriesof15 experimental trials to test different formats. The research concludesthe most important factor is the placement of the relative elements of the board as this supports team decision-making by inference support and discourse management.

History

Source

EurOMA 2020 Managing Operations for Impact, 29th-30th June 2020, University of Warwick, United Kingdom

Version

AM (Accepted Manuscript)

Published in

Proceedings of EurOMA 2020 Managing Operations for Impact

Pagination

1908 - 1917

Publisher

Elsevier

issn

0377-2217

Acceptance date

09/06/2020

Copyright date

2020

Available date

28/06/2022

Spatial coverage

Warwick, England

Temporal coverage: start date

29/06/2020

Temporal coverage: end date

30/06/2020

Language

en

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