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Crew resource management’s contribution to flight safety and operational effectiveness at the UK National Police Air Service, as understood by flight-crew

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journal contribution
posted on 10.03.2020, 17:04 by Simon A. Bennett
National Police Air Service (NPAS) pilots and tactical flight officers (TFOs) were asked a series of questions about the teamwork standard known as crew resource management (CRM). It was agreed that CRM supported safe flight and mission effectiveness. Interviewees claimed CRM was useful in helping crewmembers navigate traumatic, high-stress incidents such as murders and riots. Interviewees claimed the CRM skillset supported objective analysis of personnel issues, such as overbearing pilots or under-performing TFOs. Some suggested the constituency for CRM training should be expanded to include dispatchers, managers and others connected with the NPAS. As the interviews and flight-deck observations progressed, it emerged that the relationship between the bases and headquarters had become strained, possibly affecting morale. The NPAS must create a trusting, open and inclusive culture in which critique is welcomed and good ideas implemented. The tenets of CRM could inform transformation.

History

Citation

International Journal of Human Factors and Ergonomics, 2019 Vol.6 No.2, pp.160 - 178

Author affiliation

Civil Safety and Security Unit, University of Leicester

Version

VoR (Version of Record)

Published in

International Journal of Human Factors and Ergonomics

Volume

6

Issue

2

Pagination

160 - 178

Publisher

Inderscience Publishers

issn

2045-7804

eissn

2045-7812

Acceptance date

07/09/2019

Copyright date

2019

Available date

12/09/2019

Publisher version

https://www.inderscience.com/info/inarticle.php?artid=102305

Language

en