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Healthcare Assistants: Distributional Losses as a Consequence of NHS Modernization?

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journal contribution
posted on 12.01.2016, 12:15 by Ian Arthur Clark
This paper examines the labour process of Healthcare Assistants (HCAs) at a National Health Service (NHS) hospital trust (TUH) in the context of the NHS modernisation agenda. It determines whether application of the modernisation agenda is formalised at TUH and considers how HCAs are affected. The paper is based upon 60 interviews with HCAs, structured questionnaires completed by all interview respondents, observation of HCAs and interviews with non-clinical managers. The findings show that elements of the modernisation agenda are informally implemented at TUH to the detriment of HCAs. HCAs experience distributional losses in the form of intensification as nurses deflect duties to HCAs and insulate themselves from adverse effects. HCAs resist, using selective absence when pressures mount. They ameliorate losses by re-internalising their work as a job with caring elements not a genuine caring role. They rationalise their altered behaviour towards patients by blaming the regime's treatment of them as a subordinated group.

History

Citation

New Technology Work and Employment, 2015, 30 (3), pp. 209-221 (12)

Author affiliation

/Organisation/COLLEGE OF SOCIAL SCIENCES, ARTS AND HUMANITIES/School of Management

Version

VoR (Version of Record)

Published in

New Technology Work and Employment

Publisher

Wiley

issn

0268-1072

eissn

1468-005X

Acceptance date

01/11/2015

Copyright date

2015

Available date

12/01/2016

Publisher version

http://onlinelibrary.wiley.com/doi/10.1111/ntwe.12053/abstract

Language

en