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Hearing the voices of looked after children: Considering the challenges of obtaining feedback on healthcare services.

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journal contribution
posted on 06.08.2019, 12:47 by Debbie Bromley, Liz Sampson, Jo Brettle-West, Michelle O'Reilly
The voices of Looked-After Children (LAC) are rarely heard in health services or research. Obtaining feedback on services from children and adolescents and involving them in decision-making is important; yet communicating with vulnerable groups, like LAC, is not straightforward. Improving communication practices and ways of gaining feedback can facilitate quality improvement across healthcare. Using focus groups with 49 LAC aged 5-17- years, we identified three core themes. First, feedback tools need to be child-centred and LAC-friendly; second, tools should be gender-neutral and developmentally appropriate; and third the current UK feedback tool was not fit for purpose. If feedback tools for children and adolescents are unfit for purpose, then any quality improvement and changes to services made are not sufficiently paying attention to this important population.

Funding

The work was supported by NHS England (Midlands and East) Improvement Board and was issued in February 2016.

History

Citation

Journal of Child Health Care, 2020, 24 (4), pp. 502-514. https://doi.org/10.1177/1367493519871774

Author affiliation

/Organisation/COLLEGE OF SOCIAL SCIENCES, ARTS AND HUMANITIES/Department of Media, Communication and Sociology

Version

AM (Accepted Manuscript)

Published in

Journal of Child Health Care

Volume

24

Issue

4

Pagination

502-514

Publisher

SAGE Publications (UK and US) for Association of British Paediatric Nurses

eissn

1741-2889

Acceptance date

01/08/2019

Copyright date

2020

Available date

04/08/2020

Notes

The file associated with this record is under embargo until publication, in accordance with the publisher's self-archiving policy. The full text may be available through the publisher links provided above.

Language

en