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The SERVICE Framework: A Public-service-dominant Approach to Sustainable Public Services

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journal contribution
posted on 08.01.2018, 15:38 by Stephen P. Osborne, Zoe Radnor, Tony Kinder, Isabel Vidal
In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public-service-dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone.

History

Citation

British Journal of Management, 2015, 26 (3), pp. 424-438

Author affiliation

/Organisation/COLLEGE OF SOCIAL SCIENCES, ARTS AND HUMANITIES/School of Management

Version

AM (Accepted Manuscript)

Published in

British Journal of Management

Publisher

Wiley for British Academy of Management

issn

1045-3172

eissn

1467-8551

Copyright date

2015

Available date

08/01/2018

Publisher version

http://onlinelibrary.wiley.com/doi/10.1111/1467-8551.12094/abstract

Language

en

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