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Using Technology and ADR Methods to Enhance Access to Justice

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journal contribution
posted on 22.01.2021, 15:10 by Pablo Cortes
This article discusses how technology and extrajudicial processes can provide a solution to the access-to-justice problem for self-represented litigants. The article first observes the need for efficient dispute resolution processes based on a wider concept of access to justice and argues for greater integration amongst courts and extrajudicial bodies, especially in the consumer sphere where dispute resolution bodies are currently undergoing an institutionalization process as a result of recent EU legislation. Accordingly, it is argued that access to justice for consumers will only be achieved if they have access to either an accountable and effective extrajudicial scheme that offers adjudication or a truly user-friendly and accessible online court that incorporates alternative dispute resolution techniques as the United Kingdom has endeavoured to deliver. To that end, this article examines the policy options for the English Online Court with a particular focus on the challenges faced by litigants in person. Finally, this article submits that dispute system design changes need to be informed by empirical research and a holistic policy strategy on dispute resolution.

History

Citation

International Journal of Online Dispute Resolution, 2018, 1-2,

Author affiliation

/Organisation/COLLEGE OF SOCIAL SCIENCES, ARTS AND HUMANITIES/Leicester Law School

Version

AM (Accepted Manuscript)

Published in

International Journal of Online Dispute Resolution

Issue

1-2

Publisher

Eleven International Publishing

issn

2352‐5002

Acceptance date

31/05/2018

Copyright date

2019

Available date

01/07/2019

Language

en