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Using bandwidths to visualize and improve patient pathways

journal contribution
posted on 03.05.2018, 14:26 by Sharon J. Williams, Zoe Radnor
Global healthcare systems are struggling to manage the increasing demand for services. What is becoming apparent is the need for a greater understanding of the design of existing patient care pathways (journeys) and how these might be improved. Taking a Lean perspective, a popular approach employed for improving healthcare services, the authors consider how existing patient pathways can be visualized. Examples are used to illustrate varying degrees of complexity within the design and when Lean principles might help in providing a standardized and predictable service. The merits and challenges associated with using bandwidths are discussed and suggestions for future research are provided.

History

Citation

Public Money and Management, 2018, 38 (1), pp. 21-28

Author affiliation

/Organisation/COLLEGE OF SOCIAL SCIENCES, ARTS AND HUMANITIES/School of Business

Version

AM (Accepted Manuscript)

Published in

Public Money and Management

Publisher

Taylor & Francis for Chartered Institute of Public Finance and Accountancy

issn

0954-0962

eissn

1467-9302

Copyright date

2017

Available date

27/04/2019

Publisher version

https://www.tandfonline.com/doi/full/10.1080/09540962.2018.1389495

Notes

The file associated with this record is under embargo until 18 months after publication, in accordance with the publisher's self-archiving policy. The full text may be available through the publisher links provided above.

Language

en